The Order to Cash Team Lead will form part of a virtual global O2C Cash Application team reporting under O2C Cash Application Manager. The successful candidate will be responsible for the day-to-day performance of the team in effectively and efficiently executing activities such as payment investigation and payment application. Successful completion of these activities will ensure that GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team.

ROLE RESPONSIBILITIES

These responsibilities include but are not limited to the following:

• Responsible for the successful execution of day-to day operations ensuring activities such as remittance retrieval, payment investigation and payment application are performed to a high standard of operational excellence, established service level agreements are met, and adhering to defined GBS process and control requirements.

• Right size and manage workload across team members. Effectively communicate to team members and management with regards to work tasks and deadlines.

• Ensure the appropriate oversight and measurement of activities through standard operational performance reporting to ensure identified performance targets including internal and external benchmarks are achieved, identifying recommendations for action and improvement.

• Ensure escalations are managed and resolved in a timely manner ensuring appropriate management oversight where necessary.
• Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual global Cash Application team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, G2N etc.
• Manage the BPO relationship with Genpact to ensure a high standard of operational performance across supported markets and alignment with process objectives and strategy.
• Ensure work instructions, training documentation and other process related documents are maintained and updated in a timely manner.
• Support the delivery of E2E value realization initiatives including the optimization of credit risk processes through standardization, process improvement and technology.
• Provide support to Management in the execution of day-to-day operations and delegated activities.
• Manages the performance and development of colleagues to build a high performing and engaged team. Provide direction, training, and motivation necessary to secure their optimum commitment, competence and engagement.
• Coach and develop team members on technical and business issues, ensuring effective and efficient use of resources and competencies, strengthening the team's credibility as business partner.
• Participate in GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area.
• Support management in cultivating a strong GBS culture based on core Pfizer values, talent management and talent development across all O2C colleagues based within their own regional hub location, both direct and indirect reports.
• Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements including the support of periodic PC control performance and internal/external audit.

QUALIFICATIONS

Education and Experience

• Minimum of a a Bachelor's Degree, Finance or Economics or Accounting preferred
• Minimum 3 years experience in Accounts Receivable and/or other order to cash related experience required.
• Demonstrated experience in managing teams and team performance including objective setting, colleague development, S1/S2 performance reviews and talent planning.
• Ability to lead and motivate others without express authority
• Demonstrated ability to grow and develop colleagues.
• Demonstrated self-starter with the ability to manage projects, set objectives, and execute work plans.
• English language requirement to support effective engagement with Customers and colleagues/business partners as needed.
• Strong verbal and written communication skills.
• Business English language skills (written and verbal) required
• Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
• Experience with financial shared services preferred.

Technical Skills Requirements

• Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required.
• SAP ERP system experience and High Radius preferred.
• Strong understanding of O2C control performance and related SOP's.