Kariera.gr Team on behalf of its client, the leading real estate developer in Greece, is looking for a SAP Business Solutions Analyst for its growing team.

IT Service Delivery Associate

Responsibilities:

• Provides direct 1st level support for the Company’s Information Technology assets, by resolving problems as a member of the IT Helpdesk for local and remote users.
• He or she shall work using established tools, processes & resources (product documentation, diagnostic tools, subject matter experts, service providers etc.) & structured reasoning to perform an appropriate level of analysis of diverse types of incidents/requests.
• Monitors basic central infrastructure of the corporate environment and cooperate with related internal or external subject matter experts to ensure service availability.
• Sets up and prepares new IT equipment according to the IT policy and procedures and maintaining the assets inventory using appropriate asset management tools.
• Keeps track of all IT related service desk tickets using established tools and elevating to 2nd level support when necessary.
• Keeps track of IT Assets inventory in terms of software and hardware while producing regular reports to meet current and future business demands.

Requirements:

Academic Qualifications: 

• A Bachelor’s degree in Computer science or in a relevant area of study (University degree/ ATEI/ IEK)
• Certifications on CompTIA A+ and MCSA Windows 10 would be a strong asset
• Excellent command of the English language (Proficiency degree), as in this position you will be required to communicate with both technical and non-technical audiences

Professional Experience: 

• 2-3 years of solid professional experience, in a similar role and proven experience in customer-centric service delivery roles
• Basic Active Directory understanding and experience (user accounts creation and handling)
• Have strong troubleshooting skills in Windows, iOS, MS Office, MS 365 technologies
• Experienced in Service Ticketing systems (ie ME Service Desk etc)

📞 Have questions? Contact jenny.moloni@kariera.gr or konstantis.stelloudis@kariera.gr for more details.