IT Support Specialist

 

Our company, a dynamic company in importing and distributing branded clothing, with multiple retail locations across Greece, is seeking an experienced IT Support Specialist to manage our technology infrastructure and provide hands-on technical support.

 

Position Overview

 

The IT Support Specialist will be responsible for maintaining the company's technical infrastructure, providing daily hands-on support to users, and ensuring smooth operation of all systems across our network of stores and offices.

 

Key Responsibilities

 

• Provide hands-on technical support for workstations, printers, POS systems, and network devices. Perform system health checks and proactive maintenance of servers and network infrastructure
• Install, configure, and maintain Windows workstations, laptops, and peripheral devices, perform updates, and maintain antivirus protection
• Manage user accounts, permissions, and access rights
• Configure and troubleshoot network connectivity issues (LAN/WAN/VPN)
• Follow end-user requests
• Provide first-level support for Softone ERP users and coordinate with external partners for advanced issues
• Handle basic SQL Server operations and database maintenance tasks
• Maintain and troubleshoot Microsoft 365 services and applications
• Manage inventory of IT equipment and supplies
• Document technical procedures and maintain IT knowledge base
• Provide remote support to retail locations when needed

 

Required Qualifications

 

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven hands-on experience with:
  • Windows desktop and server administration
  • Network troubleshooting and TCP/IP protocols
  • Hardware diagnostics and repair
  • Printer setup and maintenance
  • VPN configuration and remote access solutions
• Strong knowledge of Microsoft 365 platform and services
• Solid understanding of IT security best practices
• Experience with Softone ERP or similar systems and business operations.
  Knowledge of Softone ERP will be considered as a plus
• English language skills

 

Desired Qualifications

 

• Basic SQL Server knowledge
• Microsoft certifications
• Retail IT support experience
• Experience with POS systems
• Knowledge of backup solutions and disaster recovery

 

Personal Skills

 

• Strong problem-solving abilities and hands-on technical aptitude
• Excellent communication skills and ability to explain technical concepts to non-technical users
• Self-motivated with the ability to work independently
• Strong organizational skills and attention to detail
• Ability to handle multiple priorities and work under pressure
• Customer-service oriented mindset
• Eagerness to learn and share knowledge

 

We Offer

 

• Competitive compensation package
• Stable and modern work environment
• Ongoing technical training and development