Key Responsibilities

• Provide technical support to end-users, resolving hardware and software issues efficiently.
• Install, configure and maintain desktops, laptops, printers, and other IT equipment.
• Assist end-users with technical queries and guide them through problem-solving steps.
• Perform regular updates, backups, and maintenance on IT systems to ensure smooth operation.
• Perform routine maintenance and updates on end-user devices.
• Set up accounts, access permissions and hardware for new employees.
• Troubleshoot network connectivity problems and assist with system updates and installations.
• Maintain and manage IT equipment, software and licensing inventory.
• Maintain records of technical issues and solutions provided.
• Monitor, Manage and troubleshoot Google Workspace and other cloud collaboration environments.
• Work closely with senior IT staff and other departments to implement solutions and optimize processes.

Qualifications and Skills

• Proactively perform tasks as needed with a positive attitude and a focus on collaboration.
• Strong diagnostic and problem solving skills.
• Strong organizational & communication skills.
• Strong understanding of computer systems, wired and wireless networks and software applications.

• Good knowledge of online security and data protection principles.
• Ability to work independently and as part of a team.
• 1 to 3 years prior experience in IT support or helpdesk is a plus but not required.
• Degree in Computer Science, Engineering or related field.
• Proficient in English
• Relevant certifications (e.g., CompTIA A+, ITIL) are an advantage.