FXGT is a leading online trading platform offering forex, CFDs, and crypto trading with advanced technology and competitive conditions. We provide a dynamic and innovative environment for professionals looking to grow in the financial markets industry.

We are looking to hire an IT Helpdesk Support Officer to join our successful and dynamic team in Athens.

Job Responsibilities

• Supports employee onboarding and ongoing needs by installing, deploying, configuring, and troubleshooting end-user equipment and apps
• Acts as the first point of IT contact for any technical issues
• Resolves requests for technical assistance either in person, ticketing system, or over the phone
• Administers and supports desktop PC’s, laptops, printers, MFPs, VDIs, VoIP devices and smartphones
• Maintains and supports in-office IT equipment and back-office systems
• Maintains and tracks IT Equipment inventory stock to support everyday activities 
• Deploys new hardware and software as needed
• Troubleshoots system and network problems, diagnoses and solves hardware/software faults
• Ensures that system records and procedures are accurate and current 
• Assists on day to day administration and monitoring of MS Windows servers, Office 365, MS Active Directory, DNS and DHCP
• Assists on day to day administration and monitoring of the enterprise back-up systems

Job Requirements

• University degree in Information Technology or a relevant field
• Previous experience in a similar position will be considered as advantage
• Excellent command of the English language  
• Ability to multitask, prioritize and work independently
• Strong communication, problem-solving and organizational skills
• Ability to master new technology quickly and to work in a fast pace environment
• Ability to work under pressure efficiently

Package

• Attractive remuneration package
• Discretionary bonus based on company's and personal performance
• Discount benefit card
• Friday Lunch and daily snacks and beverages at the office
• Yearly Training Budget – Udemy membership per department
• Training opportunities for growth and personal development
• Up to 25 days holidays per year

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.