Novibet is looking for the next Campaign Execution Specialist to join our team in our offices in Athens!
Novibet, founded in 2010, is an established GameTech company that operates in Europe (Greece, Cyprus, Italy, Ireland), the Americas (Canada, Brazil, Mexico, Chile, Ecuador), and New Zealand. With offices in Greece, Malta, and Brazil, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
The role
- Deal directly & manage effectively all customer queries regarding promotions & bonuses
- Handle complaints and provide solutions related to bonuses
- Monitor and evaluate the activity of customers
- Provide accurate information regarding company's promotions
- Handle daily promotions for both Online Sportsbook and Casino
- Deliver marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools)
- Communicate with Sportsbook & Casino Departments, providing feedback regarding promotions, banners etc.
Requirements
- Prior experience in a similar role or customer support department within the industry will be a plus
- Experience in using CRM tools/ campaigns
- Passion about sports and excellent knowledge of online gaming products
- Excellent communication and a team working spirit
- Fluency in both English and Greek language
- Flexibility to work on shift rotation 24/7
Benefits
At Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily! We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!
We are proud to offer our team the following:
- Competitive remuneration and benefits package including bonus scheme
- Recognition and reward programs to recognize your achievements and contributions
- All the gear you need to support your everyday work life
- A lot of special celebrations, sports and well-being events and team bonding activities
- Supportive team – friendly, international and multicultural environment
- Focus on our people’s career development, empowering our team with internal rotation continuous feedback and training