We are #OPAP

We are Greece’s leading gaming company, with 65 years of history and Top Employer in Greece for 2023 & 2024. Our vision is to provide best-in-class entertainment in both retail and online, as well as to give back to society.

OPAP’s Fast Forward strategy guides our aspirations of delivering affordable and personalized entertainment experiences, while building an agile and dynamic company that enjoys long-term success. Customer centricity, digital orientation, agility, people engagement and social contribution are part of our DNA!

So what’s the challenge...
As a Customer Experience Specialist, you'll design and enhance interactions that meet customer needs, boost satisfaction, and drive loyalty. Ready to elevate customer experiences and make a real impact?

Your day to day will include:

• Supporting the execution of customer experience strategy in line with the Retail team goals
• Participating in the development of yearly plans for new initiatives, features and journeys based on facts analysis, business goals and compliance framework 
• Assisting in the proposal of performance targets, KPIs, and supporting daily operations to enhance customer satisfaction and experience
• Assessing market and customer insights to drive actionable improvements and supporting the development of product content, mechanics and payouts
• Developing and monitoring analytical reports on performance, identifying areas for improvement and proposing solutions
• Collaborating with marketing teams to shape campaigns and GTM plans that elevate customer experience
• Performing market visits to review how commercial actions are translated to customer experience
• Providing input for new features, participating in User Acceptance Testing (UAT), and monitoring product performance
• Suggesting CRM tactics and loyalty programs to increase customer engagement and enhance brand experience

What you need to succeed: 

• BSc in Marketing, Economics, Business Administration, Economics or relevant field. MSc in relevant topic is desirable
• 3+ years of relevant experience in a similar product marketing within Gaming, FMCG, Telecoms, Banking
• Familiarity with Sportsbook will be considered as a plus
• Business acumen with customer centric mentality and creativity 
• Solid understanding of marketing and product promotion techniques 
• Very good communication and presentation skills
• Good analytical and problem-solving skills
• Solid sales analysis skills (reporting, deep dives, correlations, etc.)
• Teamwork attitude with excellent interpersonal skills

What’s in it for you?

• An award-winning working environment 🚀
• State of the art facilities including gym & restaurant 🏢
• Hybrid working model 💻
• Competitive salary package and bonus scheme 💸
• Health insurance coverage & Pension Plan 🙏
• Monthly food allowance 🍴
• Continuous learning with classroom/digital trainings by OpapAcademy 🎓
• Internal Career Opportunities 💼
• Well-Being Activities 💪

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you!