Creta Maris Resort, a 5* hotel, part of Metaxa Hospitality Group is looking for full year employment:

Marketing Coordinator

(Location of employment: Hersonissos, Crete, Greece).

Key Responsibilities

Marketing Operations & Communications:

• Collaborate with hotel operations to gather updates for services, facilities, and events.
• Update and maintain content on Website, Booking Engine, Mobile App, Brochures , OTA and metasearch.
• Monitor all in-house communication tools to ensure information is accurate, clear, and aligned with branding.
• Check for errors or inconsistencies in updates across all platforms.

Guest Review Management:

• Monitor and respond to guest reviews on platforms such as Google, TripAdvisor, OTA channels, and internal tools
• Monitor review statistics using review tools to identify trends and share insights with Commercial Department.
• Create reports on guest reviews to support team discussions and service improvements.

Social Media Content Creation:

• Develop and execute a content calendar for social media platforms, aligned with hotel promotions and events.
• Capture live photos and videos of events and activities within the hotel to share engaging, on-brand content.
• Create live content showcasing daily activities within the hotels.
• Edit and enhance photos and videos for social media posts, maintaining a consistent visual identity.
• Monitor social media channels, engage with followers, and respond to comments and messages in a timely manner.

Event & Photoshootings Marketing Support:

• Accompany photo and video shoots by tour operators at the hotels.
• Provide marketing and operational support during in-house events, ensuring smooth execution and promotion.
• Cover events photographically or through video to create high-quality content for promotional use.
• Prepare detailed event reports, including participant data, flow evaluations, and recommendations for improvement.
• Implement in-house communication actions such as posters, push notifications, and event-related TV messages.

Necessary Requirements:

• Previous work experience for at least 1-2 years in a 5 * or 4 * hotel
• Professional experience on similar role, in Sales, Marketing or Reservations department of a hotel
• BA or Diploma on Tourism Management, Business Administration or equivalent
• Excellent knowledge of English (written and verbal)
• Highly computer literate (Outlook, Word & Excel)
• Good analytical and numeric skills
• Strong written and verbal communication skills for interacting with team members, customers, and external partners
• Ability to work on various projects simultaneously and work under occasional pressure
• Collaborate effectively with team members in sales, marketing, and other departments
• Attention to detail & data privacy compliance

Desired Requirements:

• Good working knowledge of PMS OPERA
• Knowledge of OTA and TO extranets (e.g Booking.com, ExpediaPartnercentral.com, Webhotelier.net etc.)
• Strong grasp of digital ecosystems and online platforms for the purpose of content updating, information addition, and similar tasks
• Problem - solving skills

Benefits:

• Competitive salary remuneration
• Career development in a fast-paced, growing work environment
• Training opportunities
• Daily meals during hotel operations
• Full-year job
• Friendly work environment