Kariera.group is on the lookout for candidates for a top-tier provider of innovative products and raw materials in the Food and Beverage Manufacturing sector. This company is dedicated to sustainability and excellence, serving artisans, retailers, industrial, and food service companies in over 100 countries.

They are seeking a dynamic and hands-on Customer Service Supervisor to lead the team in managing orders and INTRA STO orders for TPL Plants.

This role focuses on optimizing information flow, coordinating actions across the supply chain, and ensuring outstanding customer service.

Location: Oinofyta, Greece (Hybrid work model with 2-3 remote days per month)

Key Responsibilities:

• Lead and manage a team responsible for sales Orders & INTRA STO orders.
• Document and implement all department procedures related to Sales Order management.
• Optimize communication flows between internal departments and customers.
• Coordinate actions between the team and the rest of the supply chain.
• Centralize customer service, reorganize duties, and drive cost savings and digitalization.
• Lead Customer Service Meetings to analyze and improve delivery performance.
• Follow up, analyze, and publish KPIs such as Service Level and Backorders.
• Define and implement corrective actions in cooperation with relevant departments.
• Participate in meetings and present results.
• Handle Customs affairs and ensure compliance with Regulatory Food Affairs for exports.
• Permanently optimize the information flow from all internal departments through the team towards the customer and vice versa, aiming for LEAN operational communication flows.
• Manage and develop the team.

Qualifications:

• Bachelor’s degree in finance, commercial, or operations.
• Excellent business-level English communication skills (fluent oral & written) 🌍.
• Proficiency in MS Office and ERP systems (e.g., SAP is a plus) 💻.
• Minimum of 3 years of experience in Sales Operations/Customer Service.
• Ability to collaborate with other departments.
• Capacity to evaluate and manage customer requests/expectations in relation to supply chain impact.
• Strong presentation skills for new product introductions 📊.
• Leadership skills, even if not previously in a supervisory role.
• Hands-on experience with digitalization processes and direct communication with HQ.
• Knowledge of economic/admin policies (e.g., pricing policies, invoicing).
• Approximately 5 years of experience in a similar role and company.

Benefits:

• Competitive compensation package 💰.
• Annual performance bonus 🎉.
• Private medical insurance 🏥.
• Private pension plan with a 9% contribution 💼.
• Company transportation from Athens and Chalkida 🚍.
• Continuous training opportunities 📚.
• Company laptop and mobile phone 💻📱.
• Potential travel to HQ for project coordination ✈️.

If you are a proactive leader with a passion for enhancing customer service and streamlining operations, we would love to hear from you! 😊 Apply now 📧