Volton Hellenic Energy SA is a Greek company that is dynamically active and is increasing its capacity rapidly in the field of Electricity Supply and Trading, in the Gas Energy Sector and soon enough in the field of Telecommunications.

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first Multiservice provider combining Electricity, Natural gas and Telecommunications. As part of its development, Volton strengthens its human resources in Athens and seeks:

Senior Business Process Management (BPM) Analyst

Taking on the role of Senior BPM Analyst, you will be the central point for all corporate procedures & projects, training communications, processes mapping, and/or relevant updates. You will develop and conduct business process and systems training for the training department and the business owners. You will also promote the use of technology, assist staff to make the best use of existing and emerging management tools and develop and maintain business processes documentations. The position reports to Senior Operations Manager.

Responsibilities:

• Perform process & project analysis to design and redesign workflows and processes, to ensure effectiveness and efficiency.
• Analyze and improve existing functionalities, methods and workflows to promote effective operations through standardization, improvement, simplification, or discontinuance.
• Develop and deploy optimized business processes to enhance operational efficiency, improve workflow management, and drive continuous improvement across the company.
• Ensure business process methods and workflows are in alignment with the strategic direction of the organization.
• Coordinate initiatives that may cross business and site lines. Initiatives will include process and testing changes, procedure and development changes, training and system change requests.
• Collaborates with peer trainers and business stakeholders, to ensure training needs are met across the organization in a consistent manner.

Necessary Qualifications:

• 3+ years of experience in Customer or Billing Operations within the Energy Sector or/and in the Telecommunications
• Bachelor’s degree is a prerequisite; Master’s degree will be considered an asset.
• Experience with CRM and CTI software is highly desirable.
• Resourcefulness in finding solutions to process inefficiencies and operational challenges.
• Precision in analyzing processes and ensuring that all elements are accounted for.
• Ability to assess complex processes and identify areas for improvement.

Personal Skills:

• Ability to clearly articulate ideas and effectively manage cross-functional teams.
• Flexibility to adjust to changing business needs and process requirements.
• Competence in managing multiple projects and deadlines while maintaining high standards.
• Focus on designing processes that enhance customer satisfaction and experience.

The Company Offers:

• Competitive remuneration package
• Private insurance, corporate benefits and perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities

Don’t miss the chance to join a Great Place to Work-Certified Company that promotes a positive work environment.

All applications will be treated with confidentiality.

If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment.

Information about the Group on our site volton.gr