Kariera.group is looking for candidates to join a top-tier provider of innovative products and raw materials in the Food and Beverage Manufacturing industry. This company is dedicated to sustainability and excellence, catering to artisans, retailers, industrial clients, and food service companies across more than 100 countries.

Job description: They are looking for a dynamic and organized Customer Service Supervisor to join their team in Oinofyta. This role involves managing orders, optimizing communication flows, and coordinating with various departments to ensure smooth operations.

Location: Oinofyta

Key responsibilities:

• Lead teams managing orders and Intra-Company Stock Transfer Orders (INTRA STO) for all TPL plants.
• Establish and document all departmental processes related to order management.
• Optimize the flow of information between internal departments and customers to ensure LEAN operational communications.
• Coordinate actions between the team and the rest of the supply chain.
• Centralize customer service, reorganize tasks, achieve cost savings, and promote digitization.
• Lead customer service meetings to analyze and improve delivery performance.
• Monitor, analyze, and publish agreed Key Performance Indicators (KPIs) such as Service Level and Outstanding Orders. Implement corrective actions in collaboration with involved departments.
• Manage customs affairs and ensure compliance with food regulatory affairs from a documentation perspective.

Required qualifications:

• Degree in Business Administration, Financial, or a related field 🎓.
• Experience in order management and customer service.
• Ability to lead and coordinate teams with excellent communication and organizational skills
• Knowledge of supply chain processes and customs affairs.
• Excellent business-level English communication skills (fluent oral & written) 🌍.
• Proficiency in MS Office and ERP systems (e.g., SAP is a plus) 💻.
• Ability to collaborate with other departments.
• Capacity to evaluate and manage customer requests/expectations in relation to supply chain impact.
• Strong presentation skills for new product introductions 📊.
• Knowledge of economic/admin policies (e.g., pricing policies, invoicing).
• Approximately 5 years of experience in a similar role and company.

The company offers:

• Competitive compensation package 💰.
• Annual performance bonus 🎉.
• Private medical insurance 🏥.
• Private pension plan with a 9% contribution 💼.
• Company transportation from Athens and Chalkida 🚍.
• Continuous training opportunities 📚.
• Potential travel to HQ for project coordination ✈️.

If you are interested in joining a vibrant team, just press Apply now.

We look forward to hearing from you! 😊