This role will be based on a rotating shift pattern including Night Shifts and occasional weekends. Shifts are 8 hours with a 30-minute break, working 5 shifts per week plus 2-3 weekend shift per month (as needed). Night shift is 7 hours only.
Your role at HFM:
- Check KYC documents and activate accounts.
- Process and monitor client deposits.
- Investigate and process client withdrawal requests.
- Process funds transfers.
- Provide assistance to all departments for back office related tasks in a timely manner.
- Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations.
- Request additional documentation when needed, communicate with banks and processors and conduct any further required investigations.
- Assist clients with general finance inquiries.
- Provide daily screenshots of payment gateway balances for accounting reconciliation.
- Reply to all client emails regarding account approvals and funding.
- Report any issues to the line Manager.
What You Bring:
- Must be able to work 24/7 shifts on rotation including occasional weekends.
- 1+ years’ experience in a similar role.
- Native or near-native proficiency in English. Any additional language would be considered an advantage.
- Basic Computer skills.
**Resumes submitted must be in English
By joining us, you can expect:
💰Attractive remuneration package
🗽Hybrid Work Mode
💊Participation in the Company’s Medical Scheme from day one!
⛱️22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
🦄Birthdays are always a day off!
🌊Friday afternoons off in Summer (July & August)
🍕Monthly ticket meals
⭐Referral Bonus – refer a candidate we would all enjoy to work with!!
🥪Enjoy snacks, fruits, and beverages at the office
🏀Fun team-building activities & Corporate events
🌍Who is HFM?
Established Broker since 2010 | 60+ Industry Awards | over 3,500,000 Live Accounts | 300+ Employees Globally | 40+ Different Nationalities |
At HFM, our workforce is our biggest asset. For this reason, we reward our employees’ individual talent and skills and encourage them to reach their full potential in an engaging workplace that fosters excellence.
Kick off an exceptional career with HFM and follow the path to success!
Sounds like you? Come and write the next chapter with us through our Careers website:
All applications will be treated as confidential.
HFM is an Equal Opportunity Employer.