About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

Step into a pivotal role where you'll foster positive employee relations and drive our operational success. As an HR Assistant, you'll be at the heart of our team, ensuring a thriving and productive workplace. Ready to thrive? 

What You'll Do:

• Keep Us Organized: Manage both physical and digital personnel records.
• Stay on Top of Things: Prepare HR-related records, reports, and statistics.
• Take Care of Us: Administer private medical and life insurance plans.
• Be the Change-Maker: Submit daily shift changes, OW-OT, and monthly schedules.
• Stay Compliant: Ensure and maintain legal compliance and updates (GDPR, labor law, ERGANI).
• Welcome New Faces: Facilitate new hire orientations and the onboarding process.
• Engage with Operations: Participate in meetings and manage internal inquiries promptly.
• Support Growth: Assist employees and managers with development needs, career growth, and learning opportunities.
• Drive Change: Support the execution and implementation of people-related change initiatives and HR deliverables.
• Handle Special Projects: Take on other HR duties and general office management as assigned.

What You Bring:

• Educational Background: BSc/BA in Human Resources, Business Administration, or a related field.
• Experience: At least 1 year of relevant HR experience.
• Tech-Savvy: Familiarity with Pylon and ESS systems is highly appreciated. Proficiency in MS Office and G-Suite (e.g., Google Sheets).
• Legal Know-How: Good knowledge of Ergani.
• Language Skills: Very good command of English, both verbal and written.
• Analytical Mind: Strong problem-solving and decision-making skills.
• Self-Starter: Ability to manage daily duties and time independently in a fast-paced, dynamic environment.
• Detail-Oriented: Ability to organize and follow up on multiple tasks with accuracy and timeliness.
• Team Player: Capable of managing challenging situations with good listening skills and working well independently and within a team.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.