Job Overview:

• Job Languages Greek

Work with the top online travel agency and assist customers with booking travel plans!

Are you passionate about travel and providing exceptional customer service? Teleperformance Greece collaborates with Booking.com, one of the largest online travel agencies.

As a Booking.com Customer Support Specialist, you will be able to assist customers with booking travel plans, answer inquiries and guide them through their dream destinations.

Join our team and help travelers create unforgettable experiences!

What you will be doing:

• Handling incoming phone calls, messages and emails from the website users
• Managing reservations, special requests and complaints and finding solutions to website users´ inquiries
• Research travel options tailored to each customer's preferences
• Modify reservations based on client needs
• Process payments and travel cancelations

Job Requirements:

• Excellent writing & verbal communication skills in Greek
• Good communication skills in English
• Attention to detail
• Good Technical troubleshooting & problem-solving skills
• Ability to handle unexpected changes
• Experience in e-commerce will be appreciated

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth &development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for aGreat Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.

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