Ella Resorts is a unique collection of luxury eco-chic resorts in the wider Mediterranean region, with a portfolio consisting of 5 seaside lifestyle resorts in Rhodes, Corfu and Crete. Each property assimilates and is designed to highlight the unique characteristics of its host location within a carefully selected setting rich in Greek history, culture, and stunning landscapes. In order to support our rapid growth we are seeking to hire a Restaurant Manager.

Our new Restaurant Manager will implement our Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2025. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Position Summary

The Restaurant Manager oversees the daily operations of the restaurant, ensuring high standards of food quality, customer service, and staff performance to deliver an excellent guest experience. Additionally, she/he is also required to manage, train, and develop team members and work within all guidelines. Her/his mission is to create a welcoming and efficient environment that maximizes customer satisfaction, drives revenue, and maintains profitability, all while ensuring compliance with health, safety, and operational standards. The role integrates leadership, financial management, and customer focus to achieve the restaurant’s key objectives.

Main Responsibilities & Accountabilities

Restaurant Operations

• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the guests daily
• Controls, analyzes and ensures the improvement of the quality level of the provided services and guest’s satisfaction
• Ensures the team performance, increased sales and profitability, effective cost controls, and development, training, and retention of key associates
• Respects and follows the instructions and decisions of the F&B Manager/General Manager and other managers
• Allocates work schedules ensuring equal distribution of workloads
• Ensures cleanliness of equipment and restaurant area
• Streamlines food and beverage operation to reduce waste and improve efficiency in collaboration with the F&B Manager
• Participating in workforce planning
• Participating in menu development
• Ensuring operation compliance, based on brand standards

Leadership

• Leads the supervised staff with professional and tactful approach to the own job and the work of the colleagues
• Communicates and trains continuously the leaded staff
• Ensures the development, professional growth and correctly evaluates the leaded staff
• Listening and guiding as well as demonstrating care with associate well-being in order to maintain a healthy working environment
• Provides coaching and on-the-job training to team members
• Attending training and meetings when required

Financial Management

• Ensures that operated units activities meet financial and operating goals
• Maximizing revenue through pricing strategies and upselling techniques
• Monitoring and managing the revenues and profit in collaboration with the F&B Manager
• Achieving the yearly budgets and goals

Compliance and Quality Control

• Ensures all safety and security systems and procedures are followed to ensure health and safety of employees and guests
• Ensuring compliance with health and safety regulations, including food safety standards
• Being fully familiar with and act upon Food Safety and HACCP regulations and procedures
• Ensuring the consistent quality of food and beverage offerings
• Conducting regular inspections and quality audits

Guest Satisfaction

• Follows and maintain the Ella Resorts Service Standards to ensure the highest guest satisfaction
• Ensures that each customer is welcomed into the establishment and seated in a timely manner. For special patrons, he/she personally takes orders, ensuring that top of the line service is delivered
• Provides services that are above and beyond for guest satisfaction and retention
• Ensuring excellent customer service and addressing guest feedback and complaints

• 3+ years working experience in a similar role in the 5-star hotels or high-volume venues
• Degree / Diploma in Tourism
• Very Good knowledge of English language
• A second language (French, German, Russian, or Italian) will be considered as a plus
• Flexibility to respond to a range of different work situations
• Excellent leadership and interpersonal skills
• Team-player, able to collaborate with associates and other departments
• Strong knowledge of food and beverage operations
• Ability to manage and motivate a diverse team
• Detail-oriented with excellent organizational and problem-solving abilities
• Exceptional customer service skills
• Should be adaptable and able to handle unexpected situations
• Must be able to work under pressure and minimal direct supervision
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, customer oriented
• Strong understanding of budgeting, cost control, and revenue management
• Crisis management, problem solving, and negotiation skills
• Networking and customer orientation

• Competitive remuneration package & benefits
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.