Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
As a Whatever/Whenever Trainee at Costa Navarino, you will embark on an exciting journey of hands-on training and skill development in the dynamic world of Front Office service. This traineeship period will provide you with valuable experience, mentorship, and the opportunity to ace the basics on a luxury, 5-star-branded property.
Join our Traineeship Program at Costa Navarino and kickstart your career in the world of luxury hospitality! We invite you to be part of our dynamic team, where innovation, creativity, and excellence are celebrated daily.
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Instruct guests on how to access the internet, transfer guests with problems to provider's customer support line.
- Respond to special requests from guests with unique needs.
- Offer concierge services and create itineraries. Be well informed of the local attractions, restaurants, tours and activities, giving personalized advice based on guests’ interests.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Arrange dining, excursions, tours or transportation reservations (flights, car services etc.)
- Handle delivery of lost and found items
Requirements
- Proficient in Microsoft Office Suite
- Fluent in English
- Strong active listening skills
- Empathetic and patient demeanor
- Exceptional verbal and written communication abilities
- Meticulous attention to detail
- Collaborative team player
- Effective prioritization skills
- Ability to provide accurate information on local attractions and services
- Capable of multitasking efficiently
- Informed about property events and activities
Benefits
- Competitive compensation package
- Flight reimbursement
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messenians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies