Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
The selected candidate will support the Guest Relations team in delivering exceptional, personalized guest experiences by proactively addressing guest needs and resolving issues efficiently. They will uphold high standards of hospitality, ensuring a seamless and memorable stay for every guest while contributing to the overall success of the team.
Responsibilties
- The Guest Relations Assistant Manager is responsible for providing support to the Guest Relations Manager.
- To ensure smooth operation of the department / arrival process and VIP welcome/farewell.
- Oversee and coordinate all arrivals and departures of VIP’s, Repeaters, Regular guests, Marriott Bonvoy Elite members.
- Direct, coach and manage a guest relations team to ensure all standards and operating procedures are adhered to.
- Handle some complaints and difficult situations during the stay. Make sure all guests’ expectations are met and all the procedures are in line.
- Acting as the face of the Resort and make sure all the procedures are in line with Marriott Brand Standards and Policies.
- Responsible for planning the Guest Relations team and related areas.
- Give a warm welcome to guests on arrival and assist them throughout their stay by attending to their needs and sharing useful information about the hotel and activities available.
- Offer personalized service by anticipating guest expectations and providing suitable solutions.
- Respond quickly and efficiently to guests’ questions and requests to ensure their satisfaction
- Work together with other hotel departments to attend to special guest requests.
Requirements
- Minimum of 1 year experience as an Assistant Guest Relations Manager or 2 years as a Guest Relations Team Leader
- Degree in Hospitality or related field
- Fluent in English, with excellent communication skills
- Strong time management skills, with the ability to prioritize tasks and handle multiple responsibilities efficiently
- Experienced in training, coaching, and mentoring team members, ensuring high performance, alignment, and continuous development
- Ability to work effectively under pressure during peak periods, with flexibility to adapt to long or variable shifts
- Committed to company vision, with a genuine passion for contributing to long-term goals and mission
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies