Ella Resorts is a newly established hospitality management company, boasting a collection of eco-chic hospitality properties. In 2024, Ella Resorts will be operating a portfolio of 7 lifestyle & family resorts on the islands of Rhodes, Corfu & Crete, offering exceptional quality and service excellence. In order to support our rapid growth we are seeking to hire an experienced and visionary Housekeeping Manager.

Position Summary

Our new HSKP Manager will be the ambassador of our HSKP Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2025.

The HSKP Manager will be responsible for supervising and developing the HSKP Team, and providing high quality services and memorable experiences to our guests. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

The Housekeeping Manager is responsible for maintaining the cleanliness, orderliness, and overall appearance of the facility. She/he manages and coordinates the housekeeping staff, ensure efficient operations, and uphold high standards of cleanliness and hygiene.

Main Responsibilities & Accountabilities

Leadership Development

• Recruits, hires, trains, and supervises housekeeping staff, including room attendants, housekeeping supervisors, public area attendants and laundry personnel.
• Providing guidance and assistance to the HSKP team where and when necessary
• Ensuring that all staff is well-trained in SOPs, as well as in handling all tools & equipment used in the HSKP department
• Maintaining good relationships and fostering a positive work environment
• Seeking opportunities to develop service quality and recommending improvements in this area

Department Operation

• Ensuring that the highest level of services and comfort is always provided to guests, meeting and exceeding their expectations
• Checking the daily Room Occupancy Forecast, Room Report on room and guest occupancies
• Planning daily routine and work schedule in an efficient way
• Monitoring expected arrival and departure times, plan and organize cleaning tasks accordingly
• Ensuring good hygiene and high level of services to all guests from pre-check in to check-out
• Develops and implements cleaning protocols, schedules, and procedures
• Ensures that rooms, common areas, and facilities are clean, well-maintained, and organized
• Schedules and assigns tasks to ensure proper coverage and workload distribution
• Ensuring that records of “Lost & Found”, as well as of claims for found items are kept and filed accordingly.
• Ensures that guest amenities are well-stocked, and special requests are fulfilled promptly
• Executing a detailed check to ensure that all are in order according to our Hotel standards
• Taking appropriate action to resolve guest complaints

Inventory and Budget Management

• Manages inventory of cleaning supplies and equipment, ensuring that all guest room accessories, linen, towels, amenities and supplies are available and sufficient in stock
• Monitors expenses and adhere to the housekeeping budget
• Makes cost-effective decisions regarding the use of cleaning products

Quality Assurance

• Implements and enforce high housekeeping standards to maintain a clean and comfortable environment for guests.
• Adheres to the hotel’s security and emergency policies and procedures and ensures that all security & safety measures are met
• Regularly inspects guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met
• Making a report to the Maintenance department for regular maintenance and/or when the equipment fails to work
• Ensuring HSKP systems, manuals, etc. are updated regularly

Sustainability

• Implements sustainable and eco-friendly cleaning practices when possible
• Promotes waste reduction and environmentally responsible housekeeping

• A bachelor's degree in Hospitality Management, Hotel Management, or a related field is often preferred
• Substantial prior experience in housekeeping or cleaning management is essential, typically at least 3-5 years. This may include roles such as Housekeeping Supervisor, Assistant Housekeeping Manager, or similar positions
• Extensive background in the hospitality industry, in 5* hotels
• The ability to lead and manage a team of housekeeping staff, set expectations, and provide guidance and supervision
• Displays emotional maturity and sensitivity in dealing with others
• Having the ability to work in a fast-paced work environment and be a team player with first class people skills
• Having the ability to communicate effectively across a multi-national and multi-cultural environment
• Efficiently managing cleaning schedules and tasks to ensure proper coverage and workload distribution
• Effective organization is necessary for developing cleaning protocols, schedules, and procedures, as well as managing inventory and budgets
• The ability to maintain high cleanliness and hygiene standards, ensuring that all areas of the facility are clean and well-maintained
• Clear communication is essential for instructing and supervising housekeeping staff, as well as interacting with other departments and guests
• Experience with budgetary processes; cost control/revenue maximization is an added advantage
• The ability to monitor expenses, make cost-effective decisions regarding cleaning products, and adhere to the housekeeping budget
• Knowledge of local laws and regulations
• Knowledge and commitment to implementing sustainable and eco-friendly cleaning practices, promoting waste reduction, and environmentally responsible housekeeping
• Skill in managing inventory of cleaning supplies and equipment to ensure availability while controlling costs
• The capability to address quality incidents and resolve housekeeping-related issues efficiently and effectively
• Familiarity with cleaning equipment, products, and housekeeping management systems
• Experience with Microsoft Office (Word and Excel mandatory)

• Competitive remuneration package & benefits
• Career advancement in a fast growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.