Service Administration and Reporting Associate
CPI’s mission is to support businesses and professionals to improve their productivity and competitiveness through IT products and services.
We partner with multinational and local firms in the markets of IT hardware, IT User support, Printing, Digitization and Document Management, IP Surveillance and Security, Retail and Auto ID, Projection and Education systems.
We are looking for an energetic Service Administration and Reporting person with high motivation and a very positive attitude. His core duty is to manage the lifecycle of a diverse range service contracts and carry out day-to-day administrative support for Technical Department.
What you will do
60% of the position has the following responsibilities:
- Manage service contracts lifecycle (Contract document drafting, database registration, invoicing, renewing)
- Coordinate with partners and vendors to ensure that all works and transactions are agreed, checked and executed accurately and timely
- Develop pricing and offers of IT and Managed Printing services
- Maintaining accurate and up-to-date records and files
- Reporting and data analysis through ERP (monitor P&L, target revenue, monitor contract status and statistics, and technicians expense reports)
40% of the position has the following responsibilities:
- Expense report administration
- Service Licenses administration
- PowerPoint presentations of Tech Unit
- Electronic filling
- Event assistance
- General Administration and Assistance of Tech Unit Management
What we expect from you
- Proficiency in Microsoft Excel and Reporting
- 2+ years of experience in a role focused on services administration, reporting and/or contract management. Experience in IT Services costing and offer preparation will be considered a plus.
- Proficiency in English Language.
- Proven critical thinking and problem solving
- Strong ability to take initiatives and be innovative.
- Very positive attitude and ability to perform under stressing situations.
Some of the rewards in working with us
- Friendly working environment
- Continuous training
- Private Health & Life Insurance