Domes Resorts are now hiring a Guest Relations Manager for our 5* premium resort, Domes Noruz Kassandra, a member of the Noruz internal Domes’ brand.

We are looking for a highly energetic, results-driven and experienced Guest Relations Manager to join our hospitality group, which is focused on offering a luxurious experience for our guests.

Key Responsibilities

• Ensure clients are properly greeted upon their arrival
• Ensure and provide flawless, upscale, professional and high-class guest service experiences
• Report customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipating their unstated ones

• Monitor daily bookings and ensure assigned sunbeds are prepared prior to check-in
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of services

• Promote all amenities and conveniences
• Manage guest relations team to ensure we comply with all standards and operating procedures

• High School diploma, general education degree or international equivalent required. College degree preferred.

• Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
• Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.

Personality Competencies

• Excellent communication and people skills.
• Good organizational and multitasking abilities.

• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Detail Orientation.
• A team player with a positive can-do attitude and a hands-on, results-driven approach.

You will benefit from:

• Competitive Remuneration Package
• Indefinte Contract
• Continuous learning and development opportunities
• Friendly work environment

Domes Resorts is an equal opportunity employer, all applications will be treated in strict confidentiality.

Only suitable candidates will be contacted.