Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

So, what are the main duties of a Front Office Agent in Netcompany-Intrasoft?

Request fulfilment and Access right management

• Receiving, prioritizing, categorizing and tracking incidents & Service Requests
• Monitoring of the progress of tickets

Incident Management

• Proactively creating tickets to report incidents and requests and keeping the users informed on their status and progress
• Escalation and referral to other parts of the organisation

User Management

• Creation and modification of service accounts (used by an automated service) and inform on IT security Standards
• Management of functional mailbox and logs analysis on access management tools
• Standard Operational Procedures Update & Maintenance

Qualifications

What would make you a fit for the role:

• University degree/Vocational Training Institute (IEK) diploma in Information Technology
• Working experience in an Application Support or Front Office role or with request fulfilment and access right, incident and user management
• Excellent IT skills
• Very good spoken and written knowledge of English
• Strong communication and interpersonal skills, punctual, meticulous and reliable
• Service and proactive minded with ability to work well in a team, to multi-task and to adapt to changes quickly

It would also be a plus if you match some of the following:

• Experience with a ticketing tool (Service Now & Jira)
• Good knowledge and understanding of following IT systems and technologies:
  • Databases: SQL, Oracle
  • OS and Middleware: Linux, Unix, Windows, Oracle, Tomcat
  • IAM technologies: openLDAP, SAML, OpenID, PAM
  • Authentication: MFA, Federated Single sign-on, TPM, QR code, mobile App
  • API's and onboarding systems

Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Join Netcompany-Intrasoft Patras' branch, and be part of our 150+ tech enthusiasts team!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

#BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.