In Kotsovolos we embrace everything you have to offer.
Join our team and let's #beMORE together!

In numbers
3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year

Our goal
Planning our future and through latest technologies and innovation, make our lives better.

Your everyday work-life
• Manage and lead a team of 5-6 Team Leaders and approximately 80 Contact Center Representatives.
• Monitor and analyze KPIs to ensure the team meets or exceeds performance goals.
• Supervise daily schedules and allocate resources effectively to ensure smooth operations.
• Conduct regular quality monitoring, provide constructive feedback, and ensure high levels of customer satisfaction.
• Prepare detailed reports on performance, highlighting insights, risks, and areas for improvement and submit performance reviews
• Deliver training and identify development needs to enhance team skills and efficiency.
• Ensure compliance with company policies and procedures in all customer interactions.
• Set goals for performance and deadlines in ways that comply with company's plans and vision

As an ideal fit, you should have
• Minimum 4+ years of team management experience
• BSc/MSc in Business Management, Economics
• Familiarity with call center software and tools is a plus
• Proficiency in English and advanced computer skills (Microsoft Office)
• Strong communication and interpersonal skills
• Strong troubleshooting and problem solving skills

What we offer
• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Discounts on our company's products
• Internal wellbeing actions

Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.