About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Ready to represent luxury? Become our brand ambassador!

Our German-speaking Customer Support Specialists are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

Working as a German-speaking Customer Support Specialist, You Have:

• German/English Bilingual is a must
• High school diploma (or equivalent)
• 6 months – 1 year of customer service experience
• Call center experience (strong asset)
• Effective communication skills
• A sophisticated passion for high fashion, with a genuine commitment to helping customers look exquisite and feel their absolute best

Benefits of Working as a German-speaking Customer Service Agent:

• Industry-leading benefits like:
  • Medical and life insurance
  • In & out of hospital benefits
  • Mental health support line
  • 20-26 paid days off per year
  • On-site occupational physician
  • Monthly meal vouchers
  • Career path planning & E-learning career development platform
  • Weekly coaching sessions
  • Global incentive programs
• Fun, supportive work environment
• Opportunity to be part of a rapidly expanding global company
• Amazing career growth opportunities

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.