In Kotsovolos we embrace everything you have to offer.
Join our team and let's #beMORE together!

In numbers
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year

Our goal
Planning our future and through latest technologies and innovation, make our lives better.

Your everyday work-life

• Lead the evolution of field operations to enhance scalability and customer focus, ensuring alignment with broader strategic objectives.
• Develop strategies to diversify and enhance service offerings, aligning them with evolving customer needs and business goals.
• Collaborate with cross-functional teams to ensure seamless integration and management of service processes and resources.
• Leverage digital platforms and tools to automate workflows and improve operational efficiency.
• Utilize data analytics to identify trends, optimize technician capacity, and enhance customer experiences.
• Conduct root cause analysis of existing workflows and operational pain points.
• Implement optimized business and operational processes. Drive process reengineering initiatives to support scalable and flexible service delivery models.
• Oversee the planning and execution of new product developments and deployments.
• Prioritize and evaluate project requests based on feasibility, resource availability, and strategic alignment. Define realistic and achievable outcomes for each phase of a program or project, ensuring alignment with strategic goals and resources.
• Define, adapt, and monitor KPIs and SLAs to reflect changing business needs and ensure exceptional service outcomes.
• Implement robust quality control measures & mechanisms to maintain high standards, for existing and new processes within field operations, across a diverse service provider network.
• Design real-time dashboards and reporting systems to monitor operational performance and customer satisfaction.

As an ideal fit, you should have

• Minimum 6-8 years of experience in operations management, with a focus on service delivery and transformation.
• Proven track record of implementing platforms/tools and delivering complex projects to enhance operational efficiency.
• Experience in leading large-scale change initiatives, managing cross-functional teams, particularly transitioning from traditional operations to modern, scalable models.
• Strong knowledge of customer-centric service strategies and modern service ecosystems.
• Drive operational efficiency, with a focus on practical application and results-driven methodologies.
• Skilled in process automation, workflow optimization, and customer experience design.
• Strong understanding of modern service technologies and operational frameworks.

What we offer

• Continuous training in new technologies and tools
• Career development and growth opportunities
• Competitive bonus scheme, performance-based
• Group health/medical insurance package
• Internal wellbeing actions

Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.