Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
The Westin Resort is looking for a Head Concierge. The selected candidate will lead our concierge team in delivering personalized and exemplary service to our guests. As a Head concierge will ensure that every guest experience is memorable and reflects the high standards of our Westin brand.
Responsibilities
- Prepare documentation for daily business
- Record and administer arrivals and departures.
- Assist in training new staff members, coach them and monitor their performance
- Ensure the desk is covered at all times
- Have full awareness of current daily status of hotel
- Ensure smooth hand over to next shift
- Be thoroughly conversant with all room types, décor and outlook
- Run communication and recording of complaints; deal with complaints on first level;
- Be aware of daily functions, events, VIP and group arrivals
- Carry out any other duties as required
- Always Coordinate the concierge team; handling associates duties, delegation of tasks
- Become an expert of local history, traditions and culture
- Create guests’ memorable experiences
- Recommend guests all emblematic places to explore
- Make guests reservations for any forms of transportation when requested
- Minimize and resolve issues with style, grace and sincerity
- Follow up every activity to ensure total fulfillment
- Provide check in, check out assistance when needed
- Recommend unique places to guests and make reservations such as for restaurants, private yacht cruises, golf lessons
- Deliver exceptional, authentic service
Requirements
- Have a minimum 3 years of experience in the Hotel Industry, Front Office Experience both in reception and concierge. 5-star experience preferred
- Bachelor in business Tourism / Hospitality Management will be considered as an advantage
- Be an excellent communicator in English (both written and verbal) Ability in multitasking and time-management
- Knowledge of Greek and an extra foreign language will be considered as an advantage
- Strong computer skills and knowledge of Opera software.
- Inspiring team player Ability in multitasking and time-management
- Ability in multitasking and time-management
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Costa Navarino (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Costa Navarino Facilities, according to the relevant policies