ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP
People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle - Level Executives across all sectors.

ICAP Executive Search, on behalf of its client, a multinational home appliances and consumer electronics company, is looking for a Key Account & Category Manager.
 

Main Responsibilities:

• Develop and maintain strong relationships with key clients, ensuring satisfaction and long-term partnerships.
• Serve as the key point of contact for accounts, understanding their needs and business objectives.
• Identify opportunities to upsell and cross-sell solutions, driving revenue growth.
• Monitor and analyze account performance, ensuring customer retention and engagement.
• Collaborate with internal teams (sales, marketing, and support) to deliver exceptional client experience.
• Negotiate contracts, pricing, and service agreements to maximize value for both the organization and customers.
• Own the product lifecycle from ideation to launch, ensuring alignment with customer needs and market trends.
• Conduct market research, competitor analysis, and customer feedback assessments to suggest and drive product improvements.
• Collaborate with cross-functional teams (PLM, sales, and marketing) to develop and enhance product offerings.
• Define product roadmaps, features, and go-to-market strategies.
• Ensure products meet business goals, customer expectations, and industry standards.
• Define communication actions and plans that will drive awareness, consideration and sales.
• Provide training and support to sales teams and customers on product knowledge and value propositions.

Requirements:

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• 5+ years of experience in Key Account Management, Product Management, or a related role.
• Strong understanding of B2C sales, client relationship management, and product development.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze data, market trends, and customer insights to make informed decisions.
• Experience working with cross-functional teams in a fast-paced environment