CΧ Culture Specialist
2001-30000
Λιανικό Εμπόριο
ΑμπελόκηποιΤοποθεσία
Αμπελόκηποιπριν 12 μέρες
Ημ. ανάρτησηςπριν 12 μέρες
N/A
Επίπεδο εμπειρίαςN/A
Πλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηΆλλη κατηγορίαΚατηγορία θέσης
Άλλη κατηγορίαIn Kotsovolos we embrace everything you have to offer.
Join our team and let's #beMORE together!
In numbers
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year
Our goal
Planning our future and through latest technologies and innovation, make our lives better
Your everyday work-life
As an ideal fit, you should have
What we offer
Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.
Join our team and let's #beMORE together!
In numbers
3.000+ Kpeople | 90+ stores | 3 logistics centers | 1 call center | 2 modern training centers| 6 academies | 53.000+ hours of training per year
Our goal
Planning our future and through latest technologies and innovation, make our lives better
Your everyday work-life
- Establish the structure for a CX Academy, providing continuous learning and development resources on customer experience best practices.
- Work with internal teams to develop digital and physical content, courses, and programs that align with the company's CX goals.
- Identify and create a network of CX Ambassadors within the organization who will serve as internal champions for customer-centric behaviors.
- Liaise with HR, design and deliver training content focused on building customer-centric skills (empathy, communication, problem-solving, etc.).
- Conduct training sessions for employees at all levels and external partners to improve their customer service competencies.
- Continuously evaluate training effectiveness and adjust as necessary
- Plan, coordinate, and execute internal events aimed at celebrating customer experience successes (CX Week, Customer Days, CX Awards etc.)
- Engage employees in the celebration of positive customer stories and contributions to enhancing the customer experience.
- Partner with HR to design and optimize key employee journeys, ensuring that the employee experience aligns with customer-centric principles.
- Support HR in designing onboarding, career development, and performance management systems that emphasize customer experience excellence.
As an ideal fit, you should have
- A degree in Business Administration, Marketing, HR, or related field.
- Advanced certifications in CX, HR, or Training & Development will be an advantage.
- Excellent command of English language ( oral/written)
- Minimum of 4 years of experience in customer experience or organizational development.
- Proven experience in creating and driving customer-centric programs and initiatives across an organization.
- Experience working with HR teams to align employee engagement with customer experience goals.
- Strong presentation and facilitation skills
- Passionate about customer experience and creating a customer-first culture.
- Long life learner
What we offer
- Continuous training in new technologies and tools
- Career development and growth opportunities
- Competitive bonus scheme, performance-based
- Group health/medical insurance package
- Hybrid working model
- Internal wellbeing actions
Join #teamKotsovolos and be part of a team that promotes new technologies, loves to evolve, embraces diversity and is next to society.
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
CΧ Culture Specialist