Your main purpose
Mission: As a Guest Relations Manager, you will design tailored hospitality experiences for our guests by providing friendly, efficient, and elegant service.
Management: Ensure that all Guest Relations services are carried out in a smooth and exceptional manner. Monitor guest feedback and reviews, taking proactive measures to address any issues and continuously improve the guest experience. Collaborate with other departments, to ensure seamless guest experiences and resolve any service-related issues.
Supervision: Identify training needs to develop and manage performance. Participate in departmental employees’ selection. Develop and implement strategies to enhance the overall guest experience, ensuring high levels of satisfaction and loyalty.
What will you bring?
Previous experience as a Guest Relations Manager or similar role preferably in a 5* luxury hotel.
Degree in Hospitality Management / Tourism.
Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
Fluency in English.
Fluency in a second language (Russian, German, French).
Strong communicative, interpersonal, managerial & problem-solving skills.
What we offer
Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.