Shift Supervisor (Προιστάμενος βάρδιας)
Store: Kipoi Border Station
Reporting to the Operations Store Manager/ Deputy Operations General Manager/ ROM

The Company
Hellenic Duty Free Shops S.A is the leading travel retailer in Greece. Our Company is dedicated to offering to all travelers passing through the exit points of Greece the ultimate shopping experience. Starting out in 1979, it now operates 50 points (airports, border and ports) across Greece. Hellenic Duty Free Shops S.A. is a member of Avolta, a global travel retailer with operations in 75 countries, 1,200 locations. For more information about us, please visit our corporate website https://www.avoltaworld.com .

Job Sketch
Directly reporting to the Operations Store Manager, the Shift Supervisor is responsible for
implementing workflow procedures based on direction from the company’s guidelines. His/ Her duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

Main responsibilities include
• Verifies staff positioning during the shift according to the store activity and priority.
• Communicates necessary information at the beginning of the shift, including promotions and 
new products, company policies and procedures.
• Guarantees that store standards are in place, ensuring correct pricing and checking expiry 
dates.
• Maintains a clean, organized and aesthetically pleasant storefront and ensures that store 
policies and procedures are followed.
• Responds to customer complaints and concerns in a professional manner.
• Creates and maintains a working environment that ensures his/her direct team satisfaction 
and engagement.
• Daily communication with the Operations Store Manager to review the store shift’s operation.
• Develops and grows his/her team of associates by ensuring the proper learning and 
development, performance appraisal and identification of talents. 
• Constantly motivates the team and aligns all people towards the goals.
• Constantly drives customer experience and ensures the excellent execution of all customer 
experience elements (such as store atmosphere, visual merchandising, replenishment, 
customer service, fast and efficient transactions).

Core Skills required:
• Excellent verbal communication and the ability to convey important information clearly and 
effectively. Customer service oriented.
• Great listening skills and ability to take direction from individuals in higher-level positions.
• Strong leadership skills, responsible and organized.

Other Qualifications:
• Bachelor degree (or other degree) is required.
• Minimum 3 years of relevant experience in retail, sales or commercial departments.
• Minimum of 2 years of experience in managing people.
• Relevant experience in fast moving product category is advantageous.
• Excellent use of the English language.

What we offer:
Excellent work environment - Competitive remuneration package with bonus - Ongoing support, development and training - Development prospects within a multinational Group, which enhances, personal growth.