M&S is changing, and it's changing fast! As part of our transformation to deliver "Stores of the Future" we are looking for innovative and resilient Leaders.

As a Store Manager, we want you to help us transform our business on a record scale, by showing everyone how crafting the perfect customer experience can change M&S for good. You'll demonstrate strong drive and vision, have a real commercial instinct with a business transformation mentality and a passion for high performance in everything you do is key.
Setting first class standards and driving continuous improvement are crucial attributes to exploit every commercial opportunity and drive sales. With a passion for delivering excellent standards at all times combined with continuously driving growth & profitability of the store through successful implementation of the M&S retail plan.

Reporting to the Area Manager, you will be responsible to:

Lead store colleagues and the management team to achieve the sales plan by identifying opportunities and risks
Ensure excellent Customer service Experience by making every moment special for our Customers and Colleagues
Drive and lead accurate stock management and timely implementation of seasonal updates and events in line with the Brand, Space, Store Presentation and Marketing principles
Role model and drive a memorable shopping experience by engaging with the customer and taking ownership
Lead the team to the delivery of ready to trade standards, delivering an aspirational and clean environment for customers and colleagues
Lead Safe & Legal working environment for colleagues & customers and be accountable for the stores Business Continuity Plan
Lead a committed team who feel fully engaged, supported and recognised for their contribution
Drive individual performance and develop potential through the successful implementation of the career path
Lead the store’s profitability through minimising losses, accurate staff cost management and drive an efficient & productive working culture
Then there’s your team. From Customer Assistants to Section Managers and everyone in between, you’ll keep them well-informed – setting targets, updating them on promotions, motivating them, being a role model and managing performance.

If you share our brand behaviours – All in for the Customer, Talk Straight, Make Every Penny Count, Own it and Get it Done, Do the right thing - you could be the perfect addition to our retail team.