Operation Store Manager (Υπεύθυνος Καταστημάτων on the shop floor)

Heraklion Airport

Reports to Terminal/ Store Manager (ROM)

Job Sketch

Reporting to Terminal/ Store Manager ROM, the Operation Store Manager is mainly responsible for leading his/her Shop performance, ensuring excellent performance in the three business domains, driving employee experience, customer experience and business results. The Operation Store Manager leads by example on the sales floor level, by moving, observing and acting for the holistic performance. He / she is responsible for managing a store, which includes overseeing sales, staff and inventory. Floor based position.

Key Accountabilities

• Seeking ways to better promote the store, the product line and service within the store.
• Supporting and building relationships with all partners involved including the Brands, Landlords and others.
• Maintaining proper inventory levels, ensuring stocking and implementing purchasing
• Managing all controllable costs with a view to maintaining pr
• Ensuring the store remains clean and presentable at all times.
• Monitoring competition and customer behavior regarding their demand for goods and making
• Organizing the staff program and the goods orders of the shop.
• Assuming accountability for the total performance of the shop under his/her responsibility at all aspects.
• Is in daily communication with the team and the Management to review performance.
• Constantly motivating the team and aligning all people towards the goals.
• Regularly monitoring sales, producing reports, analysing categories, skus, KPIs.
• Creating and maintaining a working environment that ensures his/her direct team satisfaction and en
• Developing and growing his/her team of associates by ensuring the proper learning and development, performance appraisal and identification of talents.

Core Skills required

• Passion to drive the performance of a retail store and a store team.
• Excellent communication skills, ability to build and maintain relationships.
• Proven managing people skills.
• Excellent analytical skills, ability to work with numbers, to develop forecasts and other commercial analysis.
• High attention to detail, strong organizational and planning skills.
• Excellent delegation skills and proven record of successful implementation plans.

Other Qualifications

• Bachelor degree (or other degree) is required.
• Minimum 4 years of relevant experience in retail, sales or commercial departments.
• Minimum of 4 years experience in managing people.
• Relevant experience in fast moving product category is advantageous.
• Excellent use of the Greek & English language.
• Computer literacy and excellent knowledge of MS Office.

The company offers:
Full-time employment
Competitive remuneration & benefits package
Dynamic working environment
Training in the field of work
Development prospects and the possibility of stable cooperation