The Position:     
Reporting to the Customer Relations Manager you are responsible and accountable to:  
• Work closely with all internal & external shareholders in order to secure the operational excellence of IKEA Services  
• Ensure  a market relevant service offer at a market relevant price in the different sales channels
• Measure and control that the post service offer of the external service providers  is the best possible in related to the “customer first” mentality
• Ensure that all Customer Relations data (qualitative |quantitative) are correctly tracked & monitored  
• Ensure that the service offering and all new services are properly implemented supported and monitored in all our systems
• Implement all the agreed actions set in order to improve the Customer Happy Score  4 axes indices

 The Skills & Qualifications:

• University Degree, preferably in Business Management or Logistics
• Very good command of English language 
• Very good knowledge of MS Office  MS Office  
• At least 1-3  years working experience preferably in a high volume customer centric service or retail,   industry  (operations & logistics)  1-3 year in the Retail Sector Customer Service field
• Customer Focus 
• Focus on detail, good planning and organizational skills 
• Achievement drive, initiative taking and problem solving skills 
• Analytical thinking & Synthesis ability 
• Ability to work under pressure and strict deadlines

Qualifications considered as an asset:
• Knowledge of the Retail Market
• Additional Foreign Languages