The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products. Le Labo is a niche perfume company, born in Grasse and raised in New York City.
We sparked a revolution over ten years ago and today we remain unconventional in the luxury perfumery market. Every fragrance is fleshly hand-blended, and each label is personalized before the eyes of our clients at the moment of purchase. Mindful in everything we do – from fragrances creations to where we choose to open a new boutique – our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle.
The Role
As a Counter Manager, you will be responsible for all areas in the business. From achieving sales’ targets to running operations in store, you will as well lead and develop a team of sales assistants and create memorable shopping key moments to all customers!
The position is a full time position in Attica, Athens. The potential start date will be 1st April 2025.
Main Responsibilities
1. Store Operations – With great operations come great results.
- Maintain and set an example of outstanding customer service in a positive and inspiring atmosphere.
- Track of sales, monitor KPI’s and communication of business results.
- Follow the business trends and create action plans to generate incremental sales.
- Maintain and monitor inventory levels.
- Create and plan event strategies for the fiscal year in accordance with the product and collection launches and key shopping moments.
- Optimize the store’s schedule according to peak hours.
- Maintain excellent visual merchandizing and hygiene standards at all times.
2. People Management – Our colleagues are the heart of the store.
- Be responsible for the full cycle of recruitment.
- Support and develop the team in selling techniques and product knowledge to ensure that teams consistently welcome, inspire and personalize each experience.
- Continually conduct performance discussions and provide constant feedback to ensure positive results.
- Proactively manage poor performance, addressing attendance or conduct issues in line with Le Labo expectations, utilizing the appropriate procedures and support.
- Build a good work environment ensuring that the employees are thriving and take action in case of conflicts.
Qualifications
- Have a minimum of high school diploma or have a certificate from a make-up school.
- Have +3 years of working experience in retail sales preferably within the beauty sector, with management experience.
- Are passionate about art, design, fragrance and craftmanship
- Are business-minded and aligned with KPI's set by the company.
- Have a proven track record of meeting and exceeding sales targets and for delivering exceptional customer experience.
- Have strong multitasking skills
- Have excellent communication, organization, delegation and time management skills.
- Are proficient in English both in speaking and in writing.
- Are proficient in Microsoft Office tools such as Outlook, Excel and Word and have experience with POS systems.
- Are able to work retail hours.
- Are familiar with Social Media platforms such as TikTok and Instagram.
Your personality
- You are reliable, positive and proactive.
- You have strong leadership skills and lead people by example.
- You are result-oriented and goal driven.
- Seeing someone win makes you proud - You value your team's development and are always willing to help when someone needs an extra hand.
- You are not afraid of making mistakes and being part of the solution.
- You see change as an opportunity and can quickly adapt to it.
What we offer
- Working for the Estée Lauder Companies means that you will be part of the global leader's journey in Prestige Beauty
- Competitive salary including a bonus opportunity
- Discounts on part of the company's product portfolio
- Great training and development programs on a professional and personal note and the opportunity to move to other market.
If you are passionate about the world of fragrance and beauty, send us your CV in English at cv@gr.estee.com or apply through Kariera.gr directly.