About Aambience Services
Aambience Services is an innovative company, providing Business Process Outsourcing, IT
and Robotic Process Automation (RPA) Services. What makes us different, is our strong
desire to challenge the status quo, inspire and create ground-breaking solutions. We build
relationships of trust with our clients, on solid foundations of quality and know-how, while
creating great experiences, through great customer service.
Our team consists of experienced professionals with a passion for their work. They are the
cornerstone of our company’s dynamic culture and stand as strong and reliable partners
towards our customers’ concerns and needs. This is why, we have built a diverse
environment that maximizes employee engagement and performance, based on our key
value to invest on and develop our people and teams.
The Role
We are looking for a competent Contact Center Supervisor to organize the staff of our
Sales Department and achieve excellent performance from our team that will
bring sustainable business growth.
You will be responsible for assessing their work and give them feedback to maximize
performance. The ideal candidate must possess excellent communication skills and be able
to lead and motivate.
Responsibilities
• Creates targets and supports agents through feedback and communication
• Measures KPI’s outbound calls etc. and improves quality of results by recommending
changes
• Keep track of employee attendance, and make sure work procedures are complied with
• Meets with management and external clients to report the progress of the call agent
team
• Build relationships with clients and establish long-term business partnerships with
them
• Assist in hiring and onboarding new employees
• Prepares monthly and annual performance reports
Requirements
• BSc in Business Administration or relevant field
• A minimum of 3 years proven experience as call center supervisor or similar supervisory
position
• Fluency in English (verbal & written)
Skills and Abilities
• Outstanding communication and negotiation abilities
• Excellent organizational and leadership skills
• Excellent negotiation and problem-solving skills
• Tech savvy with knowledge of telephone equipment and relevant computer programs
Benefits
- Competitive remuneration and benefits package
- Bonus upon the success
- Private medical insurance
- Pension plan
- Continuous training and development of your skills
- A place where your professional and personal success is our commitmen