Company Description

YESTAY Homes, proud member of YESTAY GROUP, is a luxury rental property company based in Athens, Greece. Founded in 2016, under VIAMAR II SA, YESTAY Homes leases fully furnished, executive residential homes in prime locations in Athens. Our mission is to exceed tenants' expectations by offering properties that are furnished with amenities that make everyday life easier. The team at YESTAY Homes consists of young people passionate about their work.

Role Description

This is a full-time on-site role for a Customer Support Representative in Athens. The Customer Support Representative will be responsible for providing customer support, ensuring customer satisfaction, communicating with customers, performing troubleshooting, and handling customer service requests.

Responsibilities

• Collection, record & update lease agreements, customer data & property information.
• Receiving complex inquiries from tenants & ensuring guests' expectations are met upon moving into their new home.
• Daily scheduling, collaborating, and managing internal and external partners (decoration department, handymen, technicians, carriers, etc.) to ensure operational excellence in properties.
• Maintaining long-lasting relations with the company's partners & clients (landlords, agencies, tenants, technicians, etc.).
• Planning the daily routes of handymen based on the number of stops, location, and type of their tasks assigned, as well as customers' needs and business priorities.

Qualifications

• Customer support, satisfaction, and service skills
• Strong communication and interpersonal skills
• Troubleshooting skills to identify and solve customer problems
• Ability to work well in a team environment
• Patience, empathy, and a positive attitude towards customers
• Fluent in English and Greek
• Experience in property management or hospitality is a plus
• Bachelor’s degree in business administration, Hospitality or a related field
• Excellent knowledge of MS Office
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• Monthly salary upon qualifications, plus bonuses
• Friendly and challenging working environment.
• Constant Extensive Training
•  Opportunities for further growth and development.

YESTAY Group is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion, and sexual orientation.