At Metlen Energy & Metals, we are catalysts for a sustainable future, leading the green energy transition with innovative solutions while being a reference point for competitive green metallurgy. Our global presence covers two business Sectors: Energy and Metallurgy. With a consolidated yearly turnover of €6.3 billion and a workforce of over 5,500 dedicated individuals, we fuel success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, leaving a lasting impact. We foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for Cross Sell & Sales Agent to join our Β2C Team part of our M Energy Customer Solution Division in our Paiania Offices.  

By joining this role, you will manage customer requests and identify cross-sell opportunities, providing tailored solutions. You’ll analyze customer needs, track sales targets, and improve strategies based on feedback, driving growth and enhancing customer satisfaction.

Υour role will encompass:

• Developing and implementing optimal cross-sell practices.
• Managing incoming customer requests and providing comprehensive solutions that meet their needs while identifying opportunities for additional sales (cross-sell).
• Prioritizing and promptly responding to requests to ensure customers receive quick and satisfactory service.
• Analyzing customer needs and proposing complementary products.
• Tailoring the cross-sell approach based on the customer’s profile and behavior.
• Tracking individual and team sales/cross-sell targets and evaluating performance against set goals.
• Continuously improving the approach through feedback and best practices.
• Providing insights on customer behavior and competitive landscapeWhat.

you bring to the role:

• Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
• Minimum 2-3 years of experience in call center operations.
• Strong sales skills.
• Customer-centric approach.
• Excellent communication and interpersonal skills.
• Goal-oriented mindset.
• Flexibility, patience, and perseverance.
• Self-motivation.
• Team spirit.

Your Benefits:

• Competitive remuneration package.
• Ticket Restaurant Card.
• Group Health Insurance program.
• Protergia discount on electricity and natural gas bill.
• Pension Plan.

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At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.