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We want you in our Athens team! Make our team complete! Our approximately 2,700 employees at our contact centres in Germany, Greece and Turkey – which have been owner-run since 1999 – are attuned to the needs of our customers. We don’t just find the right tone for companies such as Vodafone, mobilcom-debitel, EWE and Vorwerk – we also ensure they are provided with a direct line to our employees. The Top Employer and Top Service Germany awards are testaments to our good, long-term relationships. We are now looking for full-time support for the expansion of our new site in Athens.
Your tasks
- Assuming professional and personal leadership of employees
- Managing a team of around 15 customer advisors
- Supporting senior team leadership and project management in ensuring quantitative and qualitative goals are met
- Coaching employees and determining training needs
- Devising and executing product and communication training and workshops
- Holding appraisals (feedback, goal-setting meetings, corrective reprimand meetings)
- Creating interview guides
- Performing general organisational tasks
Your profile
- Several years of professional experience in a similar position with a communications service provider
- Experience in employee leadership (leadership potential)
- Initial experience in managing business operations or in project management
- Strong communication skills and ability to motivate
- Ability to handle conflict and assert oneself
- Sales-oriented approach, flexibility and organisational talent
- Confident handling of MS Office applications
- Experience with dialler applications is an advantage
We offer attractive conditions
- A varied role with a great deal of responsibility
- Plenty of creative freedom in a company with modern leadership
- A collegial and helpful team with flat hierarchies
- A corporate culture where contributing your own ideas and getting involved is fun
Attractive company social benefits are waiting for you
If this exciting role has sparked your interest and your professional and personal profile matches our requirements, send us a detailed application (cover letter and CV in German), stating your salary expectations and your earliest possible start date. We look forward to hearing from you! KiKxxl strives to provide an appreciative and non-discriminatory working environment where talents are valued on the merit of their accomplishments, irrespective of age, ethnic background and nationality, gender and gender identity, physical and mental abilities, religion and world view, sexual orientation or social background. Recognising and promoting a diverse range of potential creates economic benefits for our organisation. |
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