What will you do:

• Reach and exceed personal and store sales targets and KPI s.
• Present, promote and sell the company‘s products, services and special offers.
• Remain up to date with the competition ‘s products & services.
• Answer customers’ questions about products and services.
• Cross and upsell products and services at every given opportunity.
• Know and apply the data protection laws when and where relevant.
• Prepare sales contracts and monitor the contract procedure.
• Proactively identify areas of improvement and suggest promptly them to your seniors.
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, and provide appropriate solutions and alternatives
• Follow the Company’s communication procedures, guidelines, and policies
• Handle and carefully respond to customer inquiries, by providing excellent customer service through active listening
• Aim to resolve issues end to end
• Provide customer feedback to the Store Manager.
• Be responsible for the upkeep of the store in terms of display, stock and general upkeep, and opening and closing procedures.
• Carry out in a proactive manner varied tasks that will be assigned.
• Use the various IT systems according to the company’s procedures.
• Participate actively in regular training and coaching sessions.

What you need to be successful:

• A bachelor degree in Business or Social Sciences
• At least 2 years experience in retail Sales, preferably in services
• At least 2 years experience in Customer service
• Excellent use of Microsoft Office
• Familiarity with CRM systems and practices
• Strong contact handling skills and active listening
• Familiarity with customer behavior principles.
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and interpersonal skills
• Responsibility and consistency
• Sales skills, initiative and effectiveness
• Customer orientation and ability to adapt/respond to different types of characters
• Team spirit and positive mental attitude

Our offer to you:

• Competitive salary
• Performance-based variable pay 💰
• Ticket restaurant card 💳
• Transportation reimbursement ⛽
• Private Health Insurance coverage 🩺
• Pension Scheme
• Home electricity and natural gas discount ⚡
• Continuous learning & upskilling opportunities and access to our premium online training platform 📚
• Hybrid Working
• One extra day of paid time off
• Reimbursement for your athletic activities 🥈
• Unlimited fruits and snacks at the office