SWOT Hospitality is a premier hotel management company, recognized and trusted by international investors, developers and leading hospitality brands. With extensive expertise in hotel management, SWOT Hospitality is currently seeking a Luxury Boutique Sales Specialist for JW Marriott Crete Resort & Spa in Chania to join the Boutique store located within the luxury hotel premises and elevate the guest shopping experience.

                                      Luxury Boutique Sales Specialist

Responsibilities:

• Provide exceptional customer service to hotel guests and boutique clients, ensuring a personalized luxury shopping experience.
• Engage with customers to understand their preferences and recommend suitable products.
• Achieve sales targets and contribute to the overall profitability of the boutique.
• Process transactions accurately using the point-of-sale (POS) system.
• Build and maintain strong relationships with hotel guests and VIP clientele to encourage repeat business.
• Collaborate with hotel staff to promote boutique offerings and exclusive promotions.
• Uphold luxury brand standards and ensure that the boutique environment reflects the hotel’s high-quality service ethos.
• Handle customer inquiries, feedback, and resolve any issues in a professional and courteous manner.

Requirements:  

• Previous experience in luxury retail, hospitality, or high-end sales roles (1–2 years minimum preferred).
• Strong interpersonal and communication skills with a customer-centric mindset.
• Passion for luxury products, fashion, and delivering premium service experiences.
• Ability to meet sales goals and work in a target-driven environment.
• Excellent organizational skills and attention to detail.
• Fluency in English is required; additional languages are considered an asset due to the hotel’s international clientele.

Benefits:

• Competitive salary with commission-based incentives.
• Opportunities for professional growth and development within the hotel’s international luxury environment.
• A dynamic and supportive work environment in a prestigious hotel setting.
• Wellbeing Month Initiative, including 1-on-1 sessions and group encounters to support your mental and emotional health.