IT Managed Services Specialist
Η θέση δε δέχεται πλέον αιτήσεις
πριν 2 μήνες
Ημ. ανάρτησηςπριν 2 μήνες
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηBIOAXIS Healthcare, an IQVIA business, a leading provider of premium quality, integrated & extensive patient support solutions & services, is seeking for an IT Managed Services Specialist, for its offices in Neo Heraklion, Attica.
Your role focuses on:
Incident Response and Troubleshooting:
- Respond promptly to internal user & client inquiries, incidents, and service requests.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Escalate complex problems to senior engineers or vendors when necessary.
Documentation and Reporting:
- Maintain accurate records of client configurations, incidents, and resolutions.
- Generate performance reports, service level agreements (SLAs), and recommendations.
- Collaborate with the team to improve processes and enhance service delivery.
Internal and External clients reporting:
- Create reports based on SQL Queries and Microsoft Power BI
Proactive Monitoring and Maintenance:
- Monitor Software as a Service networks, servers, and systems to identify and address potential issues.
- Perform routine maintenance tasks, including software updates, security patches, and backups.
- Implement preventive measures to minimize downtime and enhance system performance.
- Ensure internal systems adhere to security best practices and compliance standards.
Qualifications: - Bachelor’s degree in computer science or relevant field
- Up to 3 years of experience in similar roles
- Knowledge of troubleshooting hardware, software, and networking issues
- Ability to work independently and manage time efficiently
Offered:
- Career & Personal Development
- Friendly & Dynamic work environment
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
IT Managed Services Specialist
Αθήνα
πριν 2 μήνες
Με κάποια εμπειρία
Πλήρης απασχόληση