G4S Telematix is a member of the Global G4S & Allied Universal Group - the world’s leading integrated security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.

Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.

                                                          Application Support Engineer

                                                       Reporting to: Head of Technology

                                                        Location: Metamorfosis, Athens

We are seeking a skilled and motivated Application Support Engineer to join our team. In this role, you will be responsible for developing and supporting internal and client-facing software applications, ensuring the design, quality and reliability of our solutions through rigorous QA, testing, and assessment procedures.

Key Responsibilities & Accountabilities

• Handle second-level support for software service requests and coordinate with vendors to resolve issues efficiently.

• Establish the root causes of application errors, and escalate serious concerns to the Senior Engineer.

• Participate in projects, contribute to proposals for potential clients, and develop new solutions using emerging platforms.

• Conduct Quality Assurance (QA) activities for Hardware and Software solutions.

• Organize User Operational Testing (UOT) sessions with relevant stakeholders, ensuring thorough documentation.

• Document processes for newly developed solutions.

• Prepare and deliver presentations to clients as needed.

Main Requirements

• Bachelor's degree in software engineering or computer science

• 2+ years of experience in a similar role

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively

• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support

• Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization

• Proficiency in English

• Understanding of code, preferably .NET, would be an advantage