Facilities Manager

Workathlon on behafl of its client, One&Only Aesthesis in Glyfada, is searching an experienced Facilities Manager to join their team.

Job Summary

The Facilities Manager is responsible for overseeing and ensuring the proper functioning of all building systems, maintenance, and physical infrastructure within the resort. This includes managing day-to-day operations, supervising a team of maintenance, landscaping and outdoor cleaning areas staff, liaising with external contractors, and ensuring the overall safety, cleanliness, and aesthetic integrity of the resort. The role requires strong leadership, attention to detail, and an understanding of hospitality operations to maintain a seamless guest experience.

Key Duties and Responsibilities

• Oversee the maintenance and operation of all resort facilities, including guest rooms, common areas, restaurants, pools, spas, and outdoor spaces.
• Schedule and supervise routine inspections, preventive maintenance, and repair work on the resort’s physical assets.
• Coordinate emergency repairs and troubleshooting of facility systems as necessary, minimizing guest inconvenience
• Lead, train, and motivate a diverse team of maintenance workers, housekeeping personnel, and external contractors
• Allocate tasks and ensure efficient work schedules to maintain the resort’s high standards of cleanliness and functionality
• Conduct regular performance evaluations and offer opportunities for staff development and training
• Ensure all health, safety, and environmental regulations are adhered to within the resort, taking proactive measures to mitigate potential hazards.
• Maintain and improve the aesthetics and functionality of the resort, ensuring that guests experience the highest standards of luxury and comfort.
• Respond to guest feedback and complaints related to facilities, addressing issues promptly and professionally.
• Ensure all public areas and guest amenities are well-maintained, clean, and welcoming.
• Seek opportunities for cost savings without compromising on quality or guest experience.
• Involved and coordinate sustainability and environmental practices, e.g. energy-saving initiatives, waste reduction programs, compliance with environmental standards and local regulations concerning waste management, water usage, and energy efficiency, etc.
• Collaborate with senior management to prioritize projects and ensure timelines, budgets, and quality standards are met.
• Works closely with other departments to coordinate the perfect room program and other actions related to the scope and the performance of the Facilities Division.
• Participates in efforts to evaluate and update administrative systems that related to the duties and the performance of Facilities Division.

Skills, Experience & Educational Requirements

• Degree in Facilities Management, Hospitality Management, Engineering, or a related field.
• Minimum of 5 years’ experience in facilities management or related field, preferably within a 4 or 5-star resort or hotel environment.
• Experience in team management, leadership, and training.
• Knowledge of health and safety regulations, as well as environmental sustainability practices.
• Exceptional organizational, problem-solving, and multitasking abilities.
• Strong communication and interpersonal skills, with the ability to interact effectively with both guests and staff.
• Fluency in English; proficiency in Greek and/or other languages is a plus.
• Familiarity with luxury hotel standards and expectations.
• Knowledge of resort management software
• Ability to work flexible hours, including weekends and holidays, to meet the needs of the resort.
• Excellent knowledge of Ms Office.
• Strong organizational and time management skills.