Villa Manager & Concierge - Lefkada
Η θέση δε δέχεται πλέον αιτήσεις
Τουρισμός / Ξενοδοχεία
πριν 2 μήνες
Ημ. ανάρτησηςπριν 2 μήνες
Με μεγάλη εμπειρίαΕπίπεδο εμπειρίας
Με μεγάλη εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηThe Villa Manager oversees daily activities on the property handling the front desk operations, reservations and concierge services.
Responsibilities:
- Organize and oversee the day to day operation of the villas in cooperation with the rest of the staff.
- Creates a warm, friendly and welcoming atmosphere for all guests.
- Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever he/she reasonably can to ensure that guests have the best possible holiday. To enable this, is knowledgeable about the area, its facilities and attractions.
- Handles complaints and oversees service recovery procedures
- Respond to all incoming requests (e-mail, phone etc.) in a professional way.
- Closely following up on all reservations-related inquiries within a 24-hour response time.
- Assisting guests with any reservation issues effectively and professionally.
- Create and maintain reservation records within the Hotel’s PMS.
- Helping in the procurement of operating supplies and equipment.
- Ensures full compliance to Hotel operating controls, SOP’s, policies, procedures and standards.
Prerequisites:
The ideal candidate is a highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
Previous Experience & skills:
- At least 3 years experience in hotel environment as a Resident Manager.
- Integrity, reliability and accurate reporting
- Strong people management experience
- Knowledge of Hotel Computer Systems and previous experience with PMS systems
- Excellent communication and interpersonal skills
- Effective team-building skills, the ability to influence and lead people and establishing a motivational work environment
- Languages: Greek & English and any other language is considered as an advantage
We offer:
- Accommodation
- Supportive management
- Pleasant working environment
- Competitive salary and benefits according to qualifications and experience
- Career opportunities
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Villa Manager & Concierge - Lefkada
Λευκάδα
πριν 2 μήνες
Με μεγάλη εμπειρία
Πλήρης απασχόληση