KEY RESPONSIBILITIES
• Provide excellent therapy services to guests by recommending correct treatments and offering full product knowledge, in accordance with Spa protocol and accepted certification practices, to ensure they always receive enchanting, immersive health and wellness experiences
• Examine treatment rooms before beginning a treatment to ensure they are fully set up, equipped, and in line with the established standards
• Inspect all areas of the Spa and treatment rooms to ensure their cleanliness so that guests are provided with a clean and comforting experience.
• Provide a clean, safe, and hygienic environment within the Spa in line with standard documentation, sequence of services, SOPs etc., thus adhering to local regulations.
• Carry out spa treatments to the highest of standards. Ensure all checks and preparation are adhered to standard protocols thus providing a smooth and professional service
• Be ready to receive the guests and ensure medical questionnaires and other details(wellness history, allergies, dislikes etc.) are read prior to the treatments and appropriate therapy is provided leading to a pleasing guest experience
• Assist in keeping accurate written record of treatment and products used in view of repeat guests to ensure these are readily available when guests arrive for their treatment
• Replenish all items in the Spa to ensure the necessary inventory level is always maintained
• Ensure any member and guests’ complaints or queries are followed through in an effective, professional, and timely manner
• Seek customer feedback, questions, and concerns to ensure issues or complaints are escalated to enable long-term improvements in the products and services
• Perform related tasks and duties as assigned and deemed responsible by reporting manager
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Adhere to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls
STAKEHOLDER RELATIONSHIPS
- Internal: All SPA Colleagues, Housekeeping
- External: Guests, visitors, members, suppliers, and casual staff.
QUALIFICATIONS
(MINIMUM EDUCATION)
Essential
• Higher Secondary School Certificate or equivalent
• Professional health therapy qualification (CIDESCO, ITEC, CIBTAQ, etc.)
COMPETENCIES
Key Behavioral Competencies
• Strong customer service orientation
• Adaptability and appreciation of cultural diversity
• Knowledge in spa treatment and health treatments
• Ability to make guests feel relaxed and provide an immersive wellness experience
Key Language Competencies
• Proficient in English (Read/Write/Speak – Essential)
• Knowledge of additional language (Desired)
EXPERIENCE
Essential
• Minimum of 2 years of work experience as a Spa Therapist preferably with an international luxury hospitality company
Desirable
• Experience working in a multicultural environment
• Regional exposure and experience
• Experience working with cutting-edge technology within the wellness industry
The Spirit of Jumeirah – Our Values
Generosity
Strong Work Ethics
Engage and assist guests and Colleagues with Empathy. Perform to the best of your ability upholding the values and goals of the company.
Spend time with Guests where applicable and share your expertise with Colleagues thus fostering trust, respect, and goodwill of Jumeirah.
Communicate effectively
Be polite and courteous while sharing information - start with what is new, different, or important. Be clear, concise, respectful, and professional.
Encouragement & Empowerment
Encourage team members to work together, empower them to make decisions, and create a safe environment for collaboration and teamwork.
Encourage team members to take initiative and contribute.
Diversity
Respects Difference
Shows respect for individual differences, opinions, and perspectives irrespective of cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.
Builds Engagement
Effectively build engagement through collaboration, motivation, recognition, training, work-life balance, and effective communication
Supports Colleague Development
Supports the development of colleagues through the provision of prompt and constructive feedback and sharing own skills, knowledge, networks, and training programs.
Maintains Composure
Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others.
Flair
Responsive
Respond to guest needs promptly and professionally showing customer sensitivity in line with our Values.
Thoughtful
Demonstrates proactive teamwork and collaboration with others, role modeling the belief that the whole of the team is greater than the sum of individual efforts.
Attentive
Stay focused and balance changing or competing priorities and responsibilities.
Delegating Effectively
Assign tasks and proper authority based on individual skill sets while recognizing shared responsibility.
Uncompromising Spirit
The Heart of Jumeirah
Endear guests with high-quality and exhilarating experiences according to Jumeirah service standards during their visit or stay.
Engage emotionally and interact proactively with Guests with positivity thus personalizing their experience. Empower guests through exceptional service thus creating heart-rendering moments.
Creative Decision Making and Problem Solving
Strategic mindset and competitive drive to think of innovative ideas and solutions for everyday work problems that contribute to ongoing continuous improvement and add value to the guest's overall experience.
Thinks Innovation
In Spirit of Jumeirah, understands the SMART goals and objectives and follows through demonstrating enthusiasm and energy to meet them in an organized and methodical manner.
Delivers Against SMART Goals
In line with Spirit of Jumeirah, understands the SMART goals and objectives and follows through demonstrating enthusiasm and energy to meet them in an organized and methodical manner.
Passionately Pursues Perfection
Actively works towards ambitious personal goals, and shows enthusiasm and energy toward all aspects of work. Shows drive to make a difference to others at work.