become a DREAM MAKER

Atlantica Hotels & Resorts, the leading hotel company in Cyprus and Greece, is expanding its operations. We seek an experienced Guest Relations Agent to join our team at the Atlantica Nissaki Beach in Corfu island.

As a Guest Relations Agent, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will serve as a liaison between guests and various hotel departments to fulfil requests and resolve issues promptly.

Responsibilities 

• Welcome guests upon arrival, assist with the check-in process and provide information about hotel services and amenities.
• Work closely with other departments to ensure seamless coordination in handling reservations.
• Address and resolve any concerns or complaints promptly and effectively.
• Act as a liaison between guests and other departments to ensure prompt resolution of problems.
• Respond to guest inquiries, requests, and concerns professionally and courteously.
• Anticipate and fulfil guest needs to enhance their overall experience.
• Monitor guest feedback and reviews, respond to guest comments and take proactive steps to address and eliminate potential issues.
• Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Handle emergencies or crises, ensuring the safety and well-being of guests.
• Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.

Requirements

• Bachelor's degree in hospitality or business administration, or a related field.
• Previous experience in a guest service or front desk role is desirable.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
• Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
• Knowledge of hospitality industry best practices, including customer service and guest experience.
• Fluent in English & German; additional languages a plus.
• Familiarity with hotel reservation systems.

Benefits

• Competitive salary and other benefits (as per local legislation)
• Advanced opportunities for professional growth
• Accommodation (if necessary) and board
• Participation in educational programs
• Diverse and multicultural environments
• Professional skills development