Guest Relations Agent
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πριν ένα μήνα
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Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΕποχιακός/ήΤύπος απασχόλησης
Εποχιακός/ήLouis Hotels, one of the biggest hotel groups in Cyprus and Greece, is seeking to recruit an ideal candidate for the Zakynthos Island:
Guest Relations Agent
Main Responsibilities:
- Provide upscale guest service experiences for clients throughout their stay.
- Ensure clients are properly greeted upon their arrival.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Oversee check-in and check-out procedures, including reservations and financial transactions.
- Promptly address guests’ requests, like in-room dining.
- Actively listen to and resolve complaints.
- Ensure special guests, like disabled people, elderly, children, and VIPs, receive personalized services.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
Qualifications:
- Degree in Hospitality/Tourism.
- 2 years’ minimum experience as a Guest Relations Agent in a hotel with similar high standards.
- Excellent organizational and team management skills.
- Excellent command of English and French language is essential;
- Self-motivated, enthusiastic, guest oriented and with a hands-on operations management approach.
- Excellent MS Office, PMS-Computer skills.
We offer:
- Excellent opportunities for career progression.
- Pleasant working environment.
- Competitive salary.
Interested applicants should send their CV to vacancies.greece@louishotels.com
All applications will be treated with strict confidentiality.
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