Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
Provide immediate assistance to guests.
Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
Record guest issues in the guest response tracking system.
Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.

Support implementation of the upselling program, communicating and ensuring process.
Proceed with check-ins and check-outs.
Ensure that passports data collected at the check-in and guest registration is done.
Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
Provide necessary reports to Finance department when needed.
Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.

Qualifications

Experience in a luxury, or boutique hotel in Front Office department
Previous guest service and reservations experience preferred.
Excellent written and oral communication skills required, must be fluent in verbal and written English
Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.

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Front Office Agent - One&Only Aesthesis, Glyfada

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πριν 10 μέρες

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