JW Marriott Crete Resort & Spa (opening 2025),

 in Chania, Crete

is looking for an enthusiastic

Front Office Manager

The JW Marriott Crete Resort & Spa emerges from the balanced synthesis of Crete’s unique, pre-existing natural elements, and JW Marriott’s curated approach to elegant, quiet luxury, purposed to nourish the guest’s mind, body and spirit and to guide them to find mindfulness through a relaxing and revitalizing experience. Nestled in Chania, Greece, the resort stands out for its concept of offering everything a guest needs, in order for them to focus on themselves and reconnect to their whole self, their loved ones, and the beauty around them.

Love what you do even more

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. That’s The JW Treatment.

Role functions

• Ensure the professional and effective running of the day-to-day Front of House operation in accordance with all JW Marriott Service Standards and in line with Policies and Procedures.
• Responsible for short- and long-term planning and day-to-day operations of the front of house and related areas. 
• Coordinate all activities, operations and running of Front Office – whilst actively displaying a proactive front of house leadership style.
• Together with FO team, take a leading role in positively representing the company with guests, reinforcing a customer oriented approach to hotel operations at all times.
• Be in charge of maximising all extra revenue in his/her control: e.g. no shows, late cancellations, overbooking, upselling and actively seeks for revenue opportunities
• Together with the Director of Rooms and Reservations Manager, ensure that reservation patterns, overbooking and yield opportunities are maximised to best effect, with a particular focus on room category maximization.
• Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required.  Ensure Training profiles are in place and kept up to date.
• Manage and coordinate the team to achieve utmost efficiency and effectiveness in terms of Guest Experience and productivity. Actively leads recruiting process for the FO team for each season, conducting Performance Management to develop talent as a continuous process.
• Overall responsibility for handling complaints and full satisfaction

Requirements

• Degree in Hospitality or similar
• Previous relevant experience in luxury hospitality
• Excellent knowledge of the English language (Additional languages will be considered a plus.)

The company offers:

• career development opportunities
• employee wellbeing activities
• excellent working environment
• being part of Marriott & SWOT Hospitality family