Bill & Coo is currently seeking to recruit, for season 2025, a dynamic and highly organized 

Front Office Manager

Bill & Coo is a proud member of Leading Hotels of the World and a true Mykonos original. The opening of the first Bill & Coo brought a new level of luxury on the island aiming to be a place where the guest would be at the center of everything and every experience would be tailored individually. Creating emotions and memorable experiences is our ultimate goal. An extraordinary hotel brand with unique individuality, Bill & Coo has been recognized as one of the top luxury hotels in the world by Condé Nast Traveler and Travel + Leisure, among others.

Key responsibilities

• Organize and supervise the operation of Front Office Team (Front Office agents, concierge agents, doorman, valet and drivers).
• Train, cross-train all Front Office agents
• Schedule the Front Office staff.
• Supervise workload during shifts and assists during check-in, rooming, check-out.
• Maintain working relationships and communicates with all the departments and department heads.
• Work closely with Housekeeping Team and verifies that accurate room status information is maintained and properly communicated.
• Inspect rooms cleanliness prior to guest's arrival.
• Interact daily with all guests and make sure that all guest requests are acknowledged and handled on time.
• Resolve guest problems quickly and efficiently and communicates instantly any issues, guest's requests, comments that cannot be handled to Hotel Manager.
• Follow up on any guest requests, complaints, and defects on daily basis.
• Assist guests with any request and try to upsell-promote hotel's services and to create memorable experiences for each and every guest.
• Check cashiers in and out and verify banks and deposit at the end of each shift.
• Review daily Front Office work and activity reports generated by Night Audit.
• Review Front Office logbook and guest feedback on daily basis.
• Conduct regularly scheduled meetings with Front Office Team.
• Attend daily management briefings.
• Supervise and assist the Front Office Team to implement all LHW, AMEX and Virtuoso standards.
• Ensure high standards of guests' satisfaction.
• Make sure that all guest profiles are updated with all needed information.
• Reports to Hotel Manager

To be successful in this role, your experience should include:

• bachelor's degree in Hospitality / Tourism Management
• 2+ years' minimum experience in a similar position
• LHW or other 5* international hotel chain experience
• Ability to speak, write and converse in both Greek and English
• Ability to lead a team and develop strong teamworking
• Strong interpersonal skills and customer oriented
• Knowledge of Opera PMS
• Be able to relocate to Mykonos

Bill & Coo offers:

• accommodation + meals
• competitive remuneration package
• positive work environment
• opportunities for professional development

Should you wish to be a member of Bill & Coo family, please send us your CV.