For over 50 years, bluegr Hotels & Resorts has been an ambassador of excellence and sustainable development, combining the three pillars of quality tourism: exceptional locations, exemplary services, authentic experiences. With three luxury hotels in Crete – Minos Beach art hotel, a member of Design Hotels, the wellness destination Minos Palace hotel & suites, and the family-friendly Candia Park village, one in Athens – the boutique Life Gallery Athens, and one in Rhodes – Sunprime Miramare Park suites & villas, bluegr has won important international distinctions, including the "Great Place to Work" certification for its exceptional work culture, and has been awarded a 5-star recognition from the EFQM Business Excellence Organization. Guided by the conviction that culture and hospitality are inextricably connected, bluegr, through the G&A Mamidakis Foundation, supports and promotes excellence and innovation in contemporary art. 

We are currently looking for an upbeat

Night Auditor

Responsibilities:

• Welcome the hotel guests, provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.  
• Conduct in room and hotel familiarization and assist guest in hotel enquiries/ requests/ activity.  
• Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.  
• Process accounts from check in to check out, ensuring accurate postings of all incidental charged using Front Office system.   
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.  
• Sell guests rooms to walk in guests. Oversee the achievement of team up selling targets.   
• Demonstrate a complete understanding of the hotel’s policies, operating procedures and service standards and have full knowledge of the hotel facilities and events.   
• Prepare customer’s account and guest’s history.
• Assist in dealing with customer complaints in an effective manner providing solutions as quickly as possible. 
• Promote teamwork and quality service through daily communication and coordination with other departments.  
• Bookkeeping and Finance duties (balancing cash accounts, end of shift reports etc.)
• Operate in a safe and environmentally friendly way to protect guests and colleagues. 

 Ideal candidates should have: 

• degree in Hospitality
• minimum 2 years of experience as a Front Office Agent in a 5-star/Boutique hotel
• knowledge of Protel PMS
• excellent knowledge and use of the English language
• excellent communication skills
• passion for excellence
• prioritize, organize, perform job functions with attention to detail, speed and accuracy and follow-up
• understand guest’s service needs
• friendly and hospitality focused
• team player
• digital savvy
• sales skills
• initiator and self - motivated personality
• night shift availability

bluegr Hotels & Resorts offers:

• continuous training
• development opportunities
• exceptional work environment with Great Place to Work certification based on international standards of Business Excellence.

Live the Blue Experience!